NORWAY: Our warehouse is located in Norway nearby Oslo, and you will not receive any additional customs or tax ("toll") after you've placed your order.

EU AND INTERNATIONAL ORDERS: All orders are shipped with DDP (Delivered Duty Paid). This means that the cost of customs/tax is included in the price you see during checkout. You will not receive any additional customs or tax after you've placed your order.

DHL might require assistance from you (the importer) to complete the customs clearance process. This is a standard procedure, and in most cases, DHL will reach out to you directly to handle the necessary steps. If customs processing appears to be taking longer than expected, do not hesitate to reach out to your local DHL office to check if there is anything you can do to expedite the process.

We ship all orders from our Norwegian warehouse that is located just outside Oslo. Normally all orders will be dispatched within 1 - 2 working days after the order has been placed.

The only exception to this dispatch timeframe is if you place an order containing items available for pre-order. If your order includes both pre-order items and in-stock items, these items will be dispatched together as soon as the pre-order item has arrived at our warehouse. Please refer to individual product descriptions for more information on estimated shipping.

Please be aware that orders placed during launch days and national/public holidays may experience longer processing and delivery times.  

Currently, FITBERRY ships exclusively to Scandinavia and EU. We are actively working on expanding our shipping capabilities to include worldwide destinations and expect to offer this service soon. Please check back for updates.

Please refer to the checkout for estimated shipping timeframes and shipping couriers. 

Our customer service is not able to cancel orders once placed.

We are unable to add additional items to the order. This means you will need to place a new order with the items you wish to add. 

If you wish to remove an item / change size or make changes to your order address, please email hello@fitberry.no as soon as possible with your requests. However, due to the fast turnaround of shipping, we cannot guarantee orders can be updated and your order would then be subject to our return policy. Please visit our return & exchange page for more information.

Pre-orders can be cancelled upon fulfillment. Please contact our customer service at hello@fitberry.no to cancel your pre-order.

An order confirmation email will automatically be sent to your email short time after you have placed an order with us. Confirmation emails can sometimes go into your spam/junk folders so please check this before contacting us. All our confirmation emails are sent from hello@fitberry.no.

If you still have not received this email, please email hello@fitberry.no with your name and the email address you used to place your order.

Quality checks are performed on our products in manufacturing and packing processes to ensure the highest quality for our customers.

However, in the unlikely event of a faulty or damaged item, please register a claim request in our returns portal, and we will find a way to help you.

Our collections are limited edition, which means they will not be restocked or if restocked, only in very limited quantities at a later date. Should a restock occur, members of our newsletter will be notified first and receive exclusive early access to purchase restocks before anyone else.

Please visit our Returns and Exchange page for more information.

Please visit our Returns and Exchange page for more information.

You can return / exchange your order within 14 days of receiving your order.